![]() We were visiting family during the recent Lunar New Year 2020 and lost k70 lbs package, which was the most valuable gifts and needed traveling goods for our kid at SGN airport (valuable up $2,500 USD and had receipts to prove) We claimed it right away, and been told keep calling back to check. Henry Vo (Sacramento, California (USA)) - February 27, 2020 May husband saw someone opening a bag but they distracted him and he didn't know it was my bag. Now, I am helpless and thinking about my hard earned money. When I came back after 10 minutes all staff fromnthe xray counter that I've been were all gone. I thought they xray prohibited items but I was wrong. It is a shame that they will steal the money of passengers. I am so hopeless and I need someone to pay attention for this incident. It was so unacceptable because I respect Vietnam and Vietnamese overall. We suggest a cctv camera but they said no. My husband and I rushed back to the xray area and complaint but no one of course will help us. I looked for my vietcombank envelope and it wasn't in may bag anymore. When I was wheeled by the staff to the pre departure area. That money is for my food and medicines in Manila. I checked beforehand it goes to the machine. I placed my bag with my money worth 1,400 Usd in the xray machine. ![]() When we reached the xray on the custom, something unacceptable had happened. We used the priority lane at at around 10:00 to 10:30. I was wheeled chair because of my health condition. I was at the Tan Son Nhat Airport last night for my flight from Saigon to Manila.
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